Responsibilities

• Responding promptly and accurately to customer inquiries via phone, email, or chat.
• Diagnosing and resolving customer issues efficiently and effectively to ensure customer satisfaction.
• Maintaining detailed records of interactions and transactions in the customer management system.
• Providing product information and guidance to customers, assisting with order placements and returns as needed.
• Collaborating with team members and other departments to enhance the overall customer experience and address escalated issues.

Educational Background

• At least High School (HS) or Senior High School (SHS) graduate with minimum 1 year of BPO international voice experience
• OR completed at least 2 years in college with a minimum of 6 months BPO international voice experience
• We also welcome fresh graduates or candidates with no prior BPO experience, provided they demonstrate strong communication skills

Skills & Competencies

• Strong English communication skills (B2 level)
• Excellent analytical and problem-solving abilities
• Good customer service orientation
• Strong interpersonal and communication skills
• Solid analytical thinking and attention to detail

Work Requirements

• Willing to work onsite
• Amenable to shifting schedules
• Can start immediately