Customer Service Agent

E-Solutions IT Services

€301-451[Mensual]
En el sitio - Ciudad de Quezon<1 Yr ExpEdu no requeridoTiempo completo
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Descripción del trabajo

Beneficios

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

Descripción

  • Assist customers with inquiries, issues, and product information via phone, email, or chat.
  • Provide prompt and courteous responses to customer requests.
  • Resolve customer complaints and concerns in a timely and efficient manner.
  • Maintain accurate records of customer interactions and transactions.
  • Offer solutions and recommendations to meet customer needs.
  • Ensure customer satisfaction by going above and beyond to help.
  • Work closely with other departments to resolve issues and improve service.
  • Stay up to date with product knowledge and company policies.
  • Follow up with customers to ensure their issues are fully resolved.

Requisito

  • High school diploma or equivalent (required).
  • At least 1 (one) year BPO experience.
  • Strong communication skills (both verbal and written).
  • Basic computer skills (e.g., using email, customer service software).
  • Ability to remain calm and patient in stressful situations.
  • Good problem-solving skills.
  • Team player with a positive attitude.
  • Ability to multitask and prioritize effectively.
  • Previous customer service experience (preferred but not required).
Idioma InglésServicio al clienteHabilidades InterpersonalesCentro de llamadasSoporte de Back OfficeHabilidades de Personas
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Patrick Fernando

Senior RecruiterE-Solutions IT Services

Activo en tres días

Ubicación laboral

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Publicado el 18 March 2025

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