What You’ll Do

• Act as the first point of contact for Skyro customers — providing helpful, friendly, and timely support.
• Communicate via SMS, chat, phone, email, and social media to resolve a variety of customer concerns.
• Analyze and investigate more complex cases, even handling offline coordination when needed.
• Collaborate with internal teams to deliver fast and accurate solutions.
• Maintain a balance between casual and professional tone to match Skyro’s brand.
• Log key customer interactions and share insights to help improve internal processes.
• Take on other tasks and support projects as needed — we grow together!

What We’re Looking For:

• A Bachelor’s degree in any field (required).
• Strong critical thinking and problem-solving skills.
• Excellent written and spoken communication skills in both English and Filipino.
• A typing speed of at least 50 WPM.
• A positive, customer-first attitude and a drive to learn and grow.

Nice to Have (But Not Required):

• Experience or interest in personal finance, lending, or payments.
• Familiarity with Jira, Confluence, or other support tools.
• Multilingual skills (e.g., Cebuano, Bisaya, Ilocano, Ifugao) are a big plus!