Customer Service Agent

Neksjob Philippines

€223-297[Mensual]
En el sitio - Ilocos Norte<1 Yr ExpAlta/Senior High SchoolTiempo completo
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Descripción del trabajo

  • Handle inbound customer calls with professionalism and courtesy.
  • Assist customers with a variety of questions, including product inquiries, account issues, and billing concerns.
  • Provide accurate information and solutions to meet customer needs.
  • Document and track customer interactions using our internal CRM system.
  • Maintain a high level of customer satisfaction by resolving issues promptly and effectively.
  • Follow scripts and guidelines to ensure consistent service delivery.
  • Participate in training and development to improve skills and knowledge.
  • Meet or exceed performance targets for call quality, resolution time, and customer satisfaction.
  • No prior call center experience required—we will train you!
  • High school diploma or equivalent (Some positions may require higher educational requirements depending on location).
  • Excellent verbal and written communication skills in English (or [other required language]).
  • Strong listening skills with the ability to understand customer concerns and provide effective solutions.
  • Friendly, patient, and empathetic attitude.
  • Ability to work in a fast-paced environment and handle multiple tasks at once.
  • Willingness to work on a shifting schedule, including weekends and holidays if required.
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Neksjob Lhyza

Sourcing SpecialistNeksjob Philippines

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Ubicación laboral

Laoag City. Laoag City, Ilocos Norte, Philippines

Publicado el 19 May 2025

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