Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

€364-654[Mensual]

En el sitio - Ciudad de QuezonExp de 3-5 YrsBaceleroTiempo completo

Descripción del trabajo

Beneficios

Permisos
Permiso de Telecommunication
Reconocimiento y Recompensas de Empleados
Evaluación Anual, Empleado del Premio Mes, Programa de Reconocimiento de Empleados, Regalos de Navidad
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de salud, HMO
Beneficios Beneficios
Viaje anual de la empresa, Descuento del Empleado
Desarrollo profesional
Programa de Asistencia a Empleados
Tiempo de apagado y abandono
Salida de Bereavement, Abandonar Compasivo, Salir por enfermedad, Salida por vacío

Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Graduate of any 4- year Business course
Must have at least 5 years’ experience in customer service
Proven ability to lead and motivate a team.
Above communication, interpersonal, and problem-solving skills.
Strong understanding of customer service principles and best practices.

Servicio al clienteSalesforceGestión de cuentasÉtica de trabajo fuerteResolución de problemasHabilidades de PersonasCentro de llamadasHabilidades InterpersonalesHabilidades organizativas