• We are committed to our mission to empower property owners and give them control over their businesses through technology built by hoteliers for hoteliers.
• Our Customer Care team plays a crucial part in this mission to provide stellar support to our customers whenever they need us.

Your mission:

• Be part of an amazing team of people, working closely with your team leader and delivering the best service possible to hoteliers and property owners.
• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
• Ensure clients that help them become product experts themselves.
• Build robust relationships with our customers to limit the churn rate.
• Ensure you handle and follow up on troubleshooting issues in the most adapted and efficient way.
• Provide our customers with any advice requested, always looking to go the extra mile.

• You have outstanding communication skills, both spoken and written in English. 
• You have a strong customer orientation and can adapt to each client to provide a personalized experience.
• Empathy is one of your strongest skills; you can put yourself in the customer's shoes and actively handle their requests.
• Excellent organization, analytical, and coordination skills
• Proactive in identifying and escalating issues to internal and external stakeholders; you are a natural problem solver and are not afraid to think outside the box for solutions.

EDUCATION AND/OR EXPERIENCE 

• Bachelor's/College degree
• At least 1 year of experience in a client-facing role (business-to-business), handling direct communications via chat, phone, and email, in the travel industry
• Experience in high-level or Tier 2 ticket handling is an advantage