Location: Cyberjaya, Malaysia

Total Salary: RM 9,500 + RM300 (KPI)

Project: : Booking

Market: Taiwanese (Traditional Mandarin)

Joining date: 3rd November 2025

Work Hour: 5 days work and 2 days off per week. 7AM-2AM Rotational Shift (Multiple shift timing), 9 hours per shift (including 1 hour break).

Role & Responsibilties

* Supporting customer service (Inbound calls, email, live chat) for Booking.

* Deliver excellent customer support & services and offering patient assistance at all times.

* Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).

* Deliver customers support & services effectively through active communications.

* Meet and exceed all key performance indicators set by the company and the client.

* Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.

* Abide to De-escalation processes that involving dissatisfied customer.

Education: Bachelor Degree

Job scope: Handle Voice Operation and also chats and email, minimum 6 months BPO CS experience

Benefits: 19 Annual Leave, Career Progression, AIA Insurance Coverage and Salary Increment every year.