Summary

The Corporate Card Analyst position is responsible for assisting the Manager, Procurement Corporate Card (“CC”) Programme with daily administrative activities including monitoring and responding to incoming mailbox queries and dealing with Corporate T&E card and P-card emergencies in a timely fashion. They will also support cardholders globally with queries, applications, reporting and user account maintenance. They will need to be familiar with the CitiManager tools and able to perform tasks such as approving applications, activating and deactivating accounts, investigating declined transactions and other issues in support of cardholders. They will have responsibility for reviewing authorized credit and PCard credit limit increases, ensuring all approvals are appropriately completed and stored by Global Procurement and then performing the required updates in CitiManager. . This position works closely with business stakeholders, Manager, Procurement Corporate Card Programme, GP Travel Team, Finance (including AP, T&E et al) and Citibank (or successor financial institution(s)) contacts. E. Collaboration and communication skills will be required as we deal with multiple geographies and business groups. The Corporate Card Analyst will also identify process improvements to drive efficient, effective card programme management and ensuring risk and disruption to cardholders is managed and mitigated. The position interfaces daily with cardholders to provide online training & managing of card account maintenance, reconciliation and approval, assist with ad hoc tasks/projects, and to ensure alignment between PMO objectives/initiatives with the categories, and drive results against GP metrics. The Corporate Card Analyst position also serves as an ambassador to the business ensuring procurement policies, processes, and best practices are understood and supported.

Job Description

• Directly responsible for working cooperatively with the Manager, Procurement Corporate Card Programme to ensure smooth running of the day-to-day CC administration 

•  Be a first point of contact in all aspects of managing Credit Card and PCard communications via mailbox. Provides resources such as  online training with  cardholders and managers ensuring the responsibilities of card reconciliation, submission of expenses and approvals are fully communicated (and acknowledged at the point of application) 

• Intervention may be required in situations where suspicious card activity is spotted. To the extent violations of T&E, Corporate Card, or other policies are discovered, this must be reported to GP management and onto Corporate Compliance. 

Job Qualifications

• Must possess at least a Bachelor's/College Degree, any field

• Must have at least 1-2 year of working experience in the related field is required for this position

• Basic knowledge in Microsoft Word, Excel and PowerPoint 

• Basic knowledge in Salesforce or other CRM system

• Good communicator and strong presentation skills

• Experience in working in shared services company a plus

• Adaptability, Project management, communication, stakeholder management

Please refer to job description.