Non-Negotiable Skills:

• Working knowledge of HRIS, such as Oracle HCM
• Experience with US Benefits – HSA, US payroll deductions, arrears, refunds, before and after TAX
• Open Enrollment / Eligibility
• Health – Medical/Dental/Vision
• Benefits Matrix Codes interpretation
• Experience in Oracle
• Strong Excel proficiency/analysis
• Advanced Excel functions (VLOOKUP, PivotTables, Macros)

Main Responsibilities:

• Maintain and update employee records and benefits files
• Manage general inquiries and complaints via online ticketing system
• Coordinate daily benefits processing, including enrollments, terminations, and claims
• Advise and inform employees on the details of the company's benefit programs
• Utilize HRIS system and various tools to manage cases and resolve issues
• Take initiative and act proactively
• Demonstrate strong administration and documentation skills
• Assist with processing National Medical Support Notice inquiries and enrollments
• Assist with processing dependent verification documents
• Assist with various audits of benefits data and special projects as necessary
• Assist with weekly and monthly invoicing/payment processes
• Exhibit strong communication and interpersonal skills
• Apply strong analytical and problem-solving capabilities
• Maintain attention to detail and be a team player
• Resolve benefit-related issues and respond to queries and requests in a timely manner
• Evaluate the efficiency and value of current benefit programs and make recommendations for improvement
• Collaborate with payroll to ensure employer contributions and payroll deductions are processed accurately and timely
• Maintain and create records, reports, and documentation in accordance with federal, state, and provider regulations

Qualifications:

• Bachelor’s degree in Human Resources, Business, Finance, or a related field
• Minimum of 2 years of experience as a Benefits Administrator or similar role
• Knowledge of HRIS and HR processes, with understanding of downstream impacts of transactions on benefits, pay, and other areas
• Experience with Oracle preferred
• Strong Microsoft Office and Excel skills
• Knowledge of benefit plans and compliance requirements
• Ability to take initiative and act proactively
• Strong administration and documentation skills
• Team player with strong communication and interpersonal skills
• Strong analytical and problem-solving capabilities
• Attention to detail
• Ability to handle confidential information professionally
• Ability to work in a fast-paced and demanding environment with flexibility to quickly adapt to change