Key Responsibilities

• Make outbound collection calls to customers with past-due accounts.
• Follow up on payment commitments and ensure collection targets are met.
• Handle inbound calls related to payment queries, disputes, and account updates.
• Negotiate payment plans, settlements, and due dates with customers.
• Update customer account information accurately in the system.
• Escalate complex cases or disputes to the concerned teams for resolution.
• Ensure compliance with company policies, regulatory guidelines, and collection scripts.
• Maintain daily productivity logs and meet call KPIs.
• Provide excellent customer service while retaining professionalism and empathy.