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We are currently looking for a Collections Specialist (WFH) to support our client based in the US.

What's in it for you?

There's a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work (2022)

Job Summary:

The Collections Specialist ensures timely client payments through proactive communication, resolves billing issues, maintains positive client relationships, and supports the accounting team with invoicing and credit memos.

Responsibilities:

• Call and email clients to initiate collections for payments when due.
• Actively communicate with clients regarding current invoices and resolve any discrepancies or issues.
• Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner.
• Maintain a positive relationship with clients and a high standard of customer service and positivity.
• Process and post payments as they are collected, ensuring accuracy and timeliness.
• Support the accounting department with a variety of responsibilities including invoicing, credit memos and other tasks as assigned.

Qualifications and Requirements:

• Minimum of two (2) years of experience in a BPO setting handling collection calls.
• Confidence in initiating outbound phone calls to clients for collections purposes.
• Advance both written and verbal communication skills.

Benefits:

• Basic Pay of 27,000.00 + allowances and benefits
• Company-provided equipment
• Company Christmas Gift
• Company Events
• Health Insurance
• Life Insurance
• Opportunities for promotion
• Pay raise
• Promotion to a permanent employee

Why choose

CONNEXT?Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

#Connext #ConnextGlobalSolutions #Healthcare #HealthcareSupport #ConnextTheBest

Please refer to job description.