Overview

We are seeking a highly motivated and detail-oriented Collections Representative to join our team. This role is responsible for contacting customers with overdue accounts, resolving outstanding balances, and maintaining positive client relationships while ensuring timely payments.

Responsibilities

• Contact clients via phone, email, or messaging platforms to follow up on overdue accounts.
• Negotiate payment plans in accordance with company policies and customer capabilities.
• Maintain accurate records of collection efforts and customer interactions in the system.
• Identify reasons for non-payment and resolve billing disputes professionally.
• Escalate accounts requiring legal or advanced intervention.
• Meet or exceed collection targets while adhering to compliance and quality standards.
• Provide regular reports on collection status and recovery efforts.

Qualifications

• Previous experience in collections, customer service, or related field preferred.
• Strong communication and negotiation skills.
• Ability to remain professional, composed, and empathetic under pressure.
• Excellent attention to detail and organizational skills.
• Proficient in using CRM systems, spreadsheets, and other collection tools.
• Ability to work independently and as part of a team.
• High level of integrity and commitment to data confidentiality.

Why Join AspiraGlobal?

At AspiraGlobal, we empower businesses to scale by providing exceptional talent solutions. As part of our team, you’ll work in a dynamic, innovation-driven environment where collaboration and growth are key. You’ll have opportunities for mentorship, professional development, and a real impact on the businesses we support. Together, we solve problems, drive progress, and create meaningful change.

Please refer to job description.