Cloud SaaS Support

Tamaray People Solutions Corporation

₱60-65K[Mensual]
RemotoExp de 3-5 YrsBaceleroTiempo completo
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Detalles remotos

Abrir paísA nivel mundial

Requisitos de idiomaInglés

Descripción del trabajo

Beneficios

  • Beneficios Beneficios

    Compartir ganancias

  • Desarrollo profesional

    Desarrollo profesional, Continuar la educación

  • Tiempo de apagado y abandono

    Vacaciones pagadas, Abandonar el Gobierno

  • Manage complex data conversions from multiple legacy systems into cloud MSSQL Databases
  • Supporting customers with troubleshooting of technically complex issues
  • Log, monitor and manage customers’ incidents, requests and tasks to ensure that Service Level Agreement targets are met
  • Determine the nature of incidents, requests and tasks, and delegate, prioritize, and allocate to the relevant support team if unable to resolve
  • Provide 'Incident Ownership' from point of logging to resolution
  • Providing support for software installation and configuration
  • Diagnose, document and communicate complex product bugs and feature requests


Requirements

  • Manage complex data conversions from multiple legacy systems into cloud MSSQL databases
  • Troubleshoot and resolve technically complex customer issues
  • Log, monitor, and manage customer incidents, requests, and tasks to meet SLA targets
  • Determine the nature of incidents, requests, and tasks, delegating and prioritizing as needed
  • Own incidents from logging to resolution
  • Support software installation and configuration
  • Diagnose, document, and communicate complex product bugs and feature requests


C++CI/CDConchaAzureInfraestructura de ITOperación del sistemaPythonPHPSystem AnalysisOperación de base de datosOperación de aplicaciónOperación MES
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HR ANNE

RecruiterTamaray People Solutions Corporation

Acabo de responder

Publicado el 04 December 2025

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