Description

• Provide timely and accurate responses to customer inquiries via chat.
• Assist customers in navigating the website and troubleshooting any issues.
• Maintain a high level of customer satisfaction by effectively addressing concerns.
• Document all interactions in the customer relationship management system.
• Collaborate with team members to improve service quality and resolve complex issues.

Requirements

• Educational Qualifications: Diploma in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience is advantageous.
• Skills and Competencies: Strong written communication skills and attention to detail.
• Qualities and Traits: Empathetic attitude and a problem-solving mindset.
• Responsibilities and Duties: Ability to handle multiple chats effectively in a fast-paced environment.
• Working Conditions: Availability to work in shifts, including evenings and weekends.