• Provide timely and accurate responses to customer inquiries via chat.
• Assist customers in navigating products and services effectively.
• Document and track customer interactions in the database.
• Collaborate with team members to ensure excellent customer service.
• Identify common issues and provide feedback to improve the support process.

Requirements

• Educational Qualifications: High school diploma or equivalent.
• Experience Level: Open to all segments (With or without BPO experience).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a customer-oriented mindset.
• Responsibilities and Duties: Ability to handle multiple chats simultaneously.