• Provide support to riders regarding various inquiries and issues.
• Assist in resolving complaints and challenges faced by riders in a timely manner.
• Communicate effectively via multiple channels including phone, email, and chat.
• Document interactions and escalate issues when necessary to ensure smooth operations.
• Maintain a high level of customer service and professionalism at all times.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of customer service experience preferred.
• Skills and Competencies: Strong communication and problem-solving skills.
• Qualities and Traits: Patience and empathy when dealing with customer needs.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.