• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Handle customer complaints and resolve issues effectively.
• Document customer interactions and maintain records in the system.
• Collaborate with the team to improve workflow and enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred, but not required.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Strong interpersonal and communication skills.
• Qualities and Traits: Patience, empathy, and a positive attitude while dealing with customers.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks concurrently.
• Working Conditions: Requires working in a standard call center environment with flexible hours.