We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

BENEFITS

• Very competitive salary
• Meal and transportation pay
• Rice allowance
• Night differential [when applicable]
• Account incentives
• Sick and vacation leaves
• Educational assistance
• Retirement plan
• Annual appraisal and bonuses
• Comprehensive health plan for you and your loved ones
• Clean, safe & modern working environment

JOB RESPONSIBILITIES

• Communicate with customers in a courteous, friendly, and professional manner using agreed procedures
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Maintain basic knowledge of client products and/or services

CANDIDATE PROFILE

• 18 years old or above
• Computer literate
• Must be FLUENT in English; keep in mind that you'll be conversing with foreign customers
• Committed to full-time long-term employment

All successful applicants go through a month-long training on communications, culture, and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT

• Must have at least one (1) year work experience in any industry
• At least High School graduate
• Not tied up with academics; not currently studying nor enrolling for school
• BPO experience handling international voice account is always an ADVANTAGE