Description

• Answer incoming calls and respond to customer inquiries.
• Provide information about products and services.
• Resolve customer complaints and issues effectively.
• Maintain accurate customer records and logs.
• Participate in training sessions to improve customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving skills and customer-focused attitude.
• Working Conditions: Ability to work in a fast-paced environment and handle high call volumes.
• Responsibilities and Duties: Willingness to learn and adapt to new processes and policies.