Description

• Handle incoming customer calls and provide accurate information regarding products and services.
• Address customer inquiries and resolve issues effectively and efficiently.
• Document customer interactions and maintain accurate records of all communications.
• Collaborate with team members to improve service delivery and enhance the customer experience.
• Follow scripts and guidelines to ensure compliance and consistency in service.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No prior experience required; training will be provided
• Skills and Competencies: Proficient in English language, excellent customer service skills, strong problem-solving abilities
• Qualities and Traits: Strong work ethic, effective communication skills, and good interpersonal skills
• Responsibilities and Duties: Ability to work in a fast-paced environment with a positive attitude
• Working Conditions: Comfortable working in a call center environment, flexible to work various shifts