Description

• Handle incoming customer calls and provide exceptional service.
• Resolve customer inquiries and complaints effectively and promptly.
• Document all interactions accurately in the call center system.
• Provide information about products and services to customers.
• Maintain a positive and professional attitude during each call.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication skills, customer service orientation, problem-solving ability, strong work ethic, and interpersonal skills
• Responsibilities and Duties: Must be willing to follow call scripts and protocols
• Working Conditions: Fast-paced environment with the potential for high call volumes
• Qualities and Traits: Ability to remain calm under pressure and adaptable to different customer personalities