• Respond to customer inquiries via phone, email, or chat in a professional and friendly manner.
• Provide accurate information regarding products, services, and policies to enhance customer satisfaction.
• Handle customer complaints and resolve issues effectively while maintaining a positive demeanor.
• Document customer interactions and feedback to improve service quality and performance.
• Collaborate with team members to achieve performance targets and improve overall team productivity.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: With or Without Experience (Fresh graduates are encouraged to apply).
• Skills and Competencies: PROFICIENT in English language, strong customer service skills, and ability to work as a team player.
• Qualities and Traits: EXCELLENT communication skills, patience, and a positive attitude.
• Responsibilities and Duties: Ability to learn quickly and adapt to changes in a fast-paced environment.
• Working Conditions: Must be available to work flexible hours, including evenings and weekends as needed.