• Answer incoming calls and provide exceptional customer service to clients.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Document all interactions in the call center management system accurately.
• Follow up with customers to ensure their issues have been resolved.
• Maintain up-to-date knowledge of products and services to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–1 year.
• Skills and Competencies: Proficient in English communication; strong customer service and problem-solving skills.
• Qualities and Traits: Excellent interpersonal skills and a positive attitude.
• Responsibilities and Duties: Ability to handle high call volumes in a fast-paced environment.