• Respond to customer inquiries and provide timely and accurate information.
• Effectively troubleshoot and resolve issues to ensure customer satisfaction.
• Engage with customers to understand their needs and provide appropriate solutions.
• Maintain detailed documentation of customer interactions and transactions.
• Collaborate with team members to improve overall customer service experience.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years in a customer service or call center role
• Skills and Competencies: Strong customer service and communication skills
• Skills and Competencies: Problem-solving and critical thinking abilities
• Skills and Competencies: Team player with the ability to work independently
• Qualities and Traits: Strong work ethic and professionalism