Description

• Answer incoming calls and assist customers with inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints in a timely and effective manner.
• Document and track customer interactions and issues.
• Perform back office support tasks as needed.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, strong customer service skills, and basic technical skills
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Qualities and Traits: Excellent communication and interpersonal skills
• Working Conditions: Call center environment, may require evenings or weekends