Description

• Respond to customer inquiries via phone and email in a professional manner.
• Provide accurate information on products and services to enhance customer satisfaction.
• Document customer interactions and maintain accurate records in the database.
• Troubleshoot and resolve customer issues promptly and efficiently.
• Collaborate with team members to improve service quality and address customer needs.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No previous experience required; entry-level position.
• Skills and Competencies: Proficient in English, exceptional customer service skills, and familiarity with call center operations.
• Qualities and Traits: Strong communication skills, empathetic attitude, and ability to work in a fast-paced environment.
• Working Conditions: Ability to work flexible hours, including evenings and weekends as needed.