Description

• Handle inbound and outbound calls efficiently while providing excellent customer service.
• Resolve customer inquiries and complaints through effective communication and problem-solving.
• Maintain accurate records of customer interactions and transactions in the system.
• Work collaboratively with team members to meet departmental goals and targets.
• Provide feedback to management on call trends and customer issues to enhance service quality.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in a call center or customer service role.
• Skills and Competencies: Strong verbal and written communication skills.
• Skills and Competencies: Ability to handle difficult situations with professionalism and patience.
• Qualities and Traits: Strong attention to detail and the ability to multitask effectively.
• Responsibilities and Duties: Proficient in using call center technology and software.
• Working Conditions: Must be able to work flexible hours including evenings and weekends as needed.