Description

• Handle incoming calls and provide excellent customer service to resolve inquiries.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with product information and service-related issues.
• Follow up on customer complaints to ensure resolution and satisfaction.
• Collaborate with team members to meet service goals and enhance customer experience.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field (preferred)
• Experience Level: 3–5 years of experience in a call center or customer service role
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Proficient in using call center software and CRM systems
• Qualities and Traits: Ability to handle stressful situations with patience and professionalism
• Responsibilities and Duties: Willingness to work in shifts, including evenings and weekends
• Working Conditions: Fast-paced and dynamic work environment