Billing Account Representative

₱25,000 SIGN-ON BONUS | 1-DAY HIRING PROCESS | WALK-IN MON–SAT, 10AM–5PM

Location: 1Nito Tower, Archbishop Reyes Avenue, Cebu City

Walk-In Schedule: Monday to Saturday, 10:00 AM – 5:00 PM

Join a Team That Empowers Financial Organizations to Lead the Future

We are a team of industry experts passionate about transforming financial services. With decades of experience, we deliver agile, tailored solutions that help businesses thrive in a fast-changing world.

Why You’ll Love Working with Us:

₱25,000 Sign-On Bonus
Fixed Weekends Off
Day 1 HMO Coverage + 1 Dependent
Equipment Provided
Competitive Salary Package
Career Growth Opportunities
Generous Leave Benefits
Welcome Gift on Your First Day

Who We’re Looking For:

College Level / Undergraduates / Graduates
With 1–2 years BPO experience in Billing & Collections
Strong attention to detail and problem-solving skills
Excellent communication and presentation skills
Basic computer navigation skills

Key Responsibilities:

Handle inbound and outbound calls related to mortgage servicing.
Assist customers with questions about loan balances, payment schedules, escrow accounts, and interest rates.
Resolve customer complaints and concerns in a timely and professional manner.
Educate customers on mortgage processes, policies, and available options.
Document all customer interactions accurately in the system.
Collaborate with internal departments to ensure prompt resolution of issues.
Maintain compliance with federal and state mortgage servicing regulations.
Meet performance metrics including call quality, customer satisfaction, and productivity.