Metacom Careers Call Center Representative

Call Center Representative

Metacom Careers

€393-472[Mensual]

En el sitio - Ciudad de Quezon<1 Yr ExpBaceleroTiempo completo

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
Plan Incentivo de Igualdad, Bono de rendimiento, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Vacaciones pagadas
Seguro de salud y bienestar
Seguro de muerte accidental y destrucción, Seguro dental, Seguro de discapacidad, Seguro de salud, HMO

Descripción

Provide exceptional customer service by answering inquiries and resolving issues.
Handle customer inquiries, resolve issues, make sales pitches, support the sales pipeline, document interactions, and assist with back office tasks.
Handle a high volume of calls in a timely manner.
Maintain accurate records of customer interactions.
Follow company scripts to ensure consistent service.
Collaborate with team members to improve overall performance.
Meet and exceed customer satisfaction and call quality metrics.

Requisito

Educational Qualifications: Bachelor’s degree required.
Experience Level: Less than 1 year of experience in a call center or customer service role.
Skills and Competencies: Strong customer service skills, proficiency in English, sales pitching and closure, effective people skills, knowledge of sales pipeline management, back office support, call center operations, and technical skills.
Working Conditions: Fast-paced call center environment, possible evening and weekend shifts.
Qualities and Traits: Excellent communicator, empathetic, resilient, detail-oriented, and a team player.

Servicio al clienteIdioma InglésFitching y Closure de ventasHabilidades de PersonasPipeline de ventasSoporte de Back OfficeCentro de llamadasHabilidades técnicas