• Respond to incoming calls from patients and healthcare providers regarding inquiries and concerns.
• Assist in scheduling appointments and providing information about healthcare services.
• Maintain accurate records of interactions and ensure timely follow-up.
• Adhere to company protocols and healthcare regulations while communicating with callers.
• Provide empathetic support to patients and effectively address their needs.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years in a customer service or call center role.
• Skills and Competencies: Excellent communication skills and ability to work in a fast-paced environment.
• Qualities and Traits: Empathetic, patient-focused, and a good listener.
• Responsibilities and Duties: Must be detail-oriented and able to multitask effectively.