Join our fast-growing team and be part of one of the leading telecommunications accounts in the industry! We are looking for detail-oriented and tech-savvy Customer Service Representatives who can deliver excellent customer support through chat and email.

Job Responsibilities:

• Respond to customer inquiries via chat and/or email in a timely and professional manner.
• Assist customers with billing concerns, service inquiries, plan upgrades, outages, troubleshooting steps, and general telco-related issues.
• Ensure all responses are clear, accurate, and aligned with brand guidelines.
• Document customer interactions and update account information in the system.
• Escalate unresolved issues to the appropriate teams when necessary.
• Meet performance KPIs such as response time, accuracy, productivity, and CSAT.
• Maintain confidentiality of customer information at all times.

Qualifications:

• High School Graduate / Senior High / College Undergrad / College Graduate.
• Preferably with at least 3–6 months BPO experience, but open for newbies with strong communication skills.
• Strong written English communication skills (grammar, spelling, and clarity).
• Good typing speed and accuracy (at least 35–40 WPM).
• Tech-savvy and familiar with telco services (mobile, internet, plans, troubleshooting).
• Willing to work onsite and on shifting schedules.

Can start ASAP is an advantage!