Staffing co. Call Center Agent

Staffing co.

€301-376[Mensual]

En el sitio - Ciudad de QuezonNo se requiere ExpEdu no requeridoTiempo completo

Reconocimiento y Recompensas de Empleados
Bono de rendimiento, Empleado del Premio Mes
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
HMO
Beneficios Beneficios
Equipo de la empresa, Descuento del Empleado, Comidas gratis, Abrir espacio de trabajo
Desarrollo profesional
Entrenamiento de Job
Tiempo de apagado y abandono
Abandonar cumpleaños, Abandonamiento médico familiar, Abandonar maternidad y paternidad
Balance de vida laboral
Horas flexibles

Answer customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
Provide accurate information about products, services, policies, and procedures.
Process orders, forms, applications, and requests.
Handle and resolve customer complaints with empathy and professionalism.
Escalate complex issues to the appropriate department when necessary.
Maintain customer records by updating account information.
Follow communication guidelines, policies, and procedures.
Strive to meet or exceed customer satisfaction and service goals.
Collect feedback and identify recurring issues to help improve customer experience.

Strong communication and active listening skills.
Problem-solving ability with a customer-first mindset.
Patience, empathy, and the ability to remain calm under pressure.
Basic computer and data entry skills.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent (some roles may prefer additional education or experience).

Jugador de equipoIdioma InglésCentro de llamadasServicio al cliente