• Manage inbound and outbound customer calls in a timely manner.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Follow communication procedures, guidelines, and policies.
• Identify and escalate issues to the appropriate departments.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:0–2 years of experience in a customer service environment.
• Skills and Competencies:Strong communication skills, both verbal and written.
• Qualities and Traits:Empathetic, patient, and able to handle stressful situations.
• Responsibilities and Duties:Ability to work in a team-oriented environment.
• Working Conditions:Must be able to work flexible hours, including weekends and holidays.