• Handle incoming customer inquiries and provide effective solutions.
• Maintain a positive and professional attitude with clients at all times.
• Document customer interactions accurately and in a timely manner.
• Assist customers with troubleshooting issues related to products or services.
• Achieve and maintain performance targets in customer satisfaction and call handling.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent customer service skills and interpersonal skills
• Skills and Competencies: Strong organizational and problem-solving abilities
• Qualities and Traits: Ability to work effectively in a team and under pressure
• Skills and Competencies: Proficient in the English language, both written and verbal