• Answer inbound calls from customers and provide assistance with inquiries.
• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Maintain a positive and professional demeanor to enhance customer satisfaction.
• Document and update customer records accurately in the database.
• Collaborate with team members to resolve issues and improve service quality.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English, strong customer service skills
• Qualities and Traits: Excellent communication skills, empathetic attitude, able to work in a fast-paced environment
• Responsibilities and Duties: Ability to follow scripts and guidelines while providing solutions
• Working Conditions: Must be able to work flexible hours, including evenings and weekends