Description

• Answer incoming calls and assist customers with inquiries and issues.
• Provide excellent customer service to ensure customer satisfaction.
• Document call details and customer interactions accurately.
• Follow up on customer queries and ensure timely resolutions.
• Collaborate with team members to enhance service quality and efficiency.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1–3 years in a call center or customer service role.
• Skills and Competencies: Proficient in the English language, strong organizational skills, and effective interpersonal skills.
• Responsibilities and Duties: Ability to handle high call volumes and multitask effectively.
• Qualities and Traits: Excellent people skills and a positive attitude towards customer service.
• Working Conditions: Ability to work in a fast-paced environment with flexible hours including weekends and holidays.