Role : MSD 365 Business Analyst - Consultant

Exp : 5~10 years

Location : Taguig/ Metro Manila, Philippines

Employment Type: Full Time

Note: International candidates who wants to apply for this role should be willing to relocate to Philippines for long term as this is a work from office job only. Please do not apply if you can't relocate.

We are looking for early joiners people who can join max in a months time if selected.

Job Description :

We are looking for passionate and driven individuals who will help define sales and marketing strategies, design and implement Microsoft Dynamics solutions and help optimize our client’s Microsoft Dynamics program. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.

Key Responsibilities include:

• Developing CRM strategy which includes the following:
• Creation and confirmation of business requirements including coordination with businesses and leading workshops as needed
• Creation of Functional design documentation and the signoff for the functional detailed design deliverables
• Coordination with key stakeholders the understanding of Functional requirements feasible and dependency on the integration application functions
• Work with the Development lead and the CRM Lead to ensure alignment of solution and deliverability of the solution.
• Designing interventions to drive customer acquisition / customer engagement
• Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Microsoft Dynamics
• Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team
• Monitoring trends, analyzing data, to optimize sales & marketing programs
• Identifying process improvement opportunities
• Developing business case for CRM strategies, technology solutions
• Developing / supporting development of CRM/Martech platform technology

Your experience counts!

• Experience in designing / managing CRM with hands-on/functional consultant experience in Microsoft Dynamics Sales/Service/Marketing Cloud implementation with deep functional, industry and client facing experience
• Should be certified in Microsoft Dynamics across different Microsoft Dynamics Clouds
• Should have experience in Microsoft Dynamics multi-cloud implementation
• Experience with CRM, Marketing software, Channel integration, Real Time Decisioning is desirable.
• Strong understanding of how digital channels work together to create a cohesive, personalized marketing program for the customer, not just knowledge of one channel
• Experience managing CRM Programs for large, complex clients with proficiency in measurement and operations
• Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore
• Ability to establish and build on working relationships effectively
• Hands-on experience of Microsoft Dynamics
• Good Consulting experience is preferred
• Experience in working with middle to senior management levels within existing organization / client organizations
• Excellent oral and written communication skills
• Strong analytical skills and the ability to drive results-oriented decisions. Data-driven mindset within proven utilization of information to drive decisions, calibrate and results.
• Highly organized, proven ability to develop efficient processes that elevate team performance and drive results
• Proven success in navigating global matrixed environments and / or experience in client facing roles
• Ability to work effectively in a remote, virtual, global environment
• Ability to work in a fast paced and unstructured environment