Requirements:

• Bachelor’s degree in Business Administration or related field
• At least 5 years experience in branch or operations management
• Strong leadership and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to analyze financial data and market trends
• Knowledge of industry regulations and compliance standards
• Proficiency in Microsoft Office and management software
• Strong organizational and multitasking skills
• Customer-focused mindset
• Ability to work under pressure and meet deadlines

Responsibilities:

• Oversee daily operations of the branch
• Manage and supervise branch staff
• Develop and implement business strategies
• Ensure customer satisfaction and service excellence
• Monitor financial performance and prepare reports
• Ensure compliance with company policies and regulations
• Recruit, train, and evaluate employees
• Set and track performance goals
• Build and maintain client relationships
• Identify opportunities for business growth
• Coordinate with other departments and branches
• Resolve customer and employee issues