Job Summary:

Prepare and serve great quality beverages that provide a memorable customer Yardstick experience. To ensure quality prepared beverages are always served to customers in the store

Primary Duties and Responsibilities:

Customer Interaction and Service Excellence:

• Welcome and connect with every customer upon entrance, creating a warm and inviting atmosphere.
• Create opportunities for customers to interact with our products and services. Politely answer customer inquiries and demonstrate product knowledge.
• Show respect to customers, superiors and peers through words and actions.
• Display and possess excellent knowledge of coffees, including origins, flavor notes, and brewing methods, engaging with customers and team members about our offerings.
• Deal with complaints or problems with a positive attitude and respond with necessary proactive actions.

Coffee Bar Operations:

• Assume responsibility for all aspects of the coffee bar, including inventory management, coffee program, quality control, workflow efficiency, and cost management.
• Prepare and serve exceptional espresso and coffee drinks, showcasing expertise in coffee preparation and presentation.
• Proactively train novice or newly hired baristas, serving as an ideal example to peers.
• Perform routine cleaning on espresso machines and maintain cleanliness around work areas.
• Report equipment or other issues affecting customer experience promptly.
• Work closely with store management to achieve sales and profitability targets.
• Proactively coordinate with store supervisors/managers regarding store-related issues. ⁠Work as a team with other members to promote camaraderie in the workplace.
• Maintain and adhere to all company and café policies, ensuring a safe and clean working environment.

Cashier Duties

• Take orders and process payments following standard operating procedures in cashiering.
• ⁠Assist customers with the order process, recommend exclusive drinks or seasonal products, and inform them about loyalty programs or promotions.
• Take accurate food and drink orders using a POS system and communicate order details to the barista or kitchen staff.
• Stay up-to-date on menu changes and maintain familiarity with menu items and store information.
• Receive payment by various methods and issue receipts, cards, or change due to customers.
• Inform the Duty Supervisor/Manager of cash pull-outs, opening/closing the POS terminal, or taking breaks.
• Reconcile cash sales with cash accountability per POS report
• Endorse cash sales and change funds to the Duty Supervisor/Manager at the end of the shift and sign the endorsement logbook.
• Account for Official Receipt sequence and ensure proper attachment.
• Strictly comply with all company policies, procedures, employee code of conduct, safety, health & environment programs, quality management system, etc.
• Perform any other tasks as assigned by the management.

Other Tasks:

• Performs other related tasks and activities that may be required and as deemed necessary to the successful operations on store.

Covered Shift:

• Performs tasks, duties and responsibilities and covered shifts of colleagues in their absence.

Please refer to job description.