Gladex Travel and Tours Corp. Customer Experience Team Lead

Customer Experience Team Lead

Gladex Travel and Tours Corp.

€293-367[Mensual]

En el sitio - Manila<1 Yr ExpBaceleroTiempo completo

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
Evaluación Anual, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
HMO
Otros
Eventos sociales de la empresa
Beneficios Beneficios
Viaje anual de la empresa
Desarrollo profesional
Entrenamiento de Job, Desarrollo profesional
Tiempo de apagado y abandono
Salir por enfermedad, Salida por vacío

Provide exceptional post-purchase support to customers.
Resolve product inquiries and complaints promptly.
Maintain accurate records of customer interactions.
Assist customers with returns and exchanges.
Collaborate with other departments to enhance customer satisfaction.
Meet individual and team performance targets.
Stay updated on product knowledge and company policies.

Educational Qualifications: Bachelor's degree in a relevant field.
Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.

Idioma InglésServicio al clienteResolución de problemasHabilidades organizativasHabilidades de PersonasHabilidades InterpersonalesJugador de equipoCentro de llamadas