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Location: Remote

Salary Range: 1500 - 1800 USD/month

Work Schedule: Monday to Friday; 9:00 AM – 5:00 PM (EST) 

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and U.S.-based businesses, connecting candidates from regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a high-velocity franchise development and consulting firm that transforms established businesses into national franchise brands. Managing every phase of brand expansion from legal documentation and operations manuals to marketing strategies and unit sales, we support entrepreneurs across North America in scaling their business models efficiently.

Position Overview:

We are looking for a proactive, highly organized Client Services Coordinator to manage client communication and tracking for our marketing services. In this role, you will be the primary operational liaison ensuring our clients receive timely updates, performance reports, and consistent follow-ups regarding their marketing campaigns. The ideal candidate thrives on structure, never lets a deadline slip, and possesses clear, professional English communication skills for client-facing touchpoints.

Key Responsibilities:

• Proactively follow up with clients to keep them informed on the status and deliverables of their marketing systems.
• Generate, review, and distribute recurring marketing reports on schedule without missing deadlines.
• Maintain accurate, up-to-date records of all client touchpoints, outreach history, and pending deliverables in our tracking systems.
• Act as a reliable point of contact for client inquiries, addressing questions promptly and coordinating with internal teams to resolve issues.
• Monitor project timelines across multiple active accounts to prevent operational bottlenecks.

Qualifications:

• 2+ years of experience in project coordination, client services, or marketing operations.
• Fluent written and spoken English skills with a clear, professional communication style.
• High proficiency in Microsoft Office 365 (Word, Excel, Outlook) and cloud-based file management.
• Proven track record of managing schedules, tracking deliverables, and delivering accurate reports on time.
• Strong organizational skills with keen attention to detail and process adherence.

Nice-to-Haves:

• Experience working within a franchise development, agency, or high-volume service environment.
• Familiarity with task management software (e.g., Trello, Asana, Monday.com) or CRM platforms.