Virtual Assistant – Customer Onboarding & Contract Review

Employment Type: Full-time

Location: Remote (Philippines)

Client: US-Based Company

About the Role

We are looking for a highly organized and detail-oriented Virtual Assistant in the Philippines who can support our client with customer onboarding, contract review, and rebate/credit verification. This role requires strong English communication skills, exceptional accuracy, and the ability to coordinate confidently with foreign clients.

Key Responsibilities

Customer Onboarding

• Manage and oversee the onboarding process for new customers
• Ensure all required documents and information are complete
• Guide customers through onboarding steps and address questions

Contract Review & Verification

• Review and interpret customer contracts, including rebate programs, credit programs, and other agreements
• Track and validate contract terms, conditions, and timelines
• Identify discrepancies and ensure accurate documentation

Rebate, Payment & Credit Memo Management

• Serve as the go-to person for verifying customer payments
• Cross-check rebates, credit memos, and related financial documents
• Maintain accurate records and coordinate with internal teams regarding updates or issues

Client Communication

• Communicate with foreign (international) clients professionally
• Handle inquiries, clarifications, and follow-ups
• Provide timely updates and maintain excellent client relationships

Qualifications

• Proven experience as a Virtual Assistant or similar role
• Prior experience speaking and coordinating with foreign clients
• Strong English communication skills (written & verbal)
• Experience in customer onboarding and contract/document review
• Familiarity with rebate or credit programs is a strong advantage
• High attention to detail and accuracy
• Ability to work independently and manage multiple tasks
• Proficiency in Google Workspace, spreadsheets, CRMs, or contract management tools

Work Setup

• Full-time, remote
• Must have a reliable internet connection and equipment

Why Join Us?

• Work with an international client
• Opportunity to develop skills in contract management and financial documentation
• Long-term, stable role for the right candidate