The Loan Associate provides administrative and clerical support to the collections team by maintaining accurate records, preparing reports, and ensuring all collection-related documentation is properly processed. This role focuses on back-office tasks, ensuring smooth and efficient loan collection operations without direct interaction with clients.

Key Responsibilities

Administrative & Documentation Support

• Maintain and update records of loan listing.
• Prepare and organize collection reports for the collections team.
• Process and document payments received, ensuring proper reconciliation in the system.
• Assist in generating collection notices and reminders.
• Provide administrative support to field collectors and collection officers.
• Coordinate internally for document retrieval, processing, and filing.

Data Management & Reporting

• Compile daily, weekly, and monthly reports on overdue accounts for management review.
• Coordinate with the finance and accounting teams to reconcile payment records.
• Organize account records for audit and reference purposes.
• Assist in preparing required documentation for legal proceedings or loan restructuring cases.
• Assist the Admission Team in identifying potential Repeat Loan borrowers.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (preferred but not required)
• At least three years of experience in loan processing, collections support, or administrative roles in financial services is an advantage
• Strong attention to detail and organizational skills
• Proficiency in Google Sheets and loan management software
• Strong time management skills and ability to work with minimal supervision

Please refer to job description.