We are looking for a highly organized and proactive Client Success Assistant to support our Client Success team with internal tasks, follow-ups, data organization, and day-to-day coordination.

Key Responsibilities

• Assist with email follow-ups and reminders for approvals, reports, and deliverables
• Track and update tasks, notes, and follow-up dates in our project management system (Knack)
• Gather and organize data for monthly and quarterly performance reports
• Prepare report templates and internal summaries for Client Success Managers
• Maintain well-structured folders, files, and documents in Google Drive
• Support onboarding and offboarding checklists
• Review overdue or unclear tasks and flag them for correction
• Organize communication by tagging, filing, and categorizing emails

Qualifications

• 1+ year of experience in an administrative, operations, virtual assistant, account coordination, or similar support role
• Strong written and verbal English communication skills
• Excellent organizational and time management skills
• Comfortable using project management tools, Google Workspace, spreadsheets, and similar platforms
• Detail-oriented, dependable, and comfortable working independently
• Familiarity with digital marketing or SEO processes is a plus