JOB OBJECTIVE:

• Central point to handle exceptions / customer requests / issues / complaints / disputes and provide appropriate solutions / alternatives
• Coordinate with related internal teams and follow up to ensure resolution
• Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.)
• To be open to continuous improvement within the department and the company in order to support Customer Service activity
• Share knowledge and best practices.

JOB DESCRIPTION:

• Manage customer booking
• Checks service contract validity
• Checks container availability
• Checks space confirmation from Cargoflow Team
• Checks carriage approval if found DG / OOG (Prepares DG Manifest)
• Coordinates with DCO (ARO) & TPE (Project Cargo – CNC F/V), HO Project Cargo (CMA M/V)
• Sends PTI request to CY if the booking is reefer (Prepares RF Manifest)
• Responsible for the re-linking of the container with terminal
• Answers query through phone and email
• Vessel Schedule / Cargo Tracking / Shipping Details
• Provides daily booking confirmation to terminal checkers
• Monitors vessel status in coordination with Ops Dept at POL
• Arrival / Departure | LCT for Cargo & Docs
• Provides up-to-date vessel status to all clients
• Sends delay or omission letter if only applicable
• Monitors the shipment at T/S port if the connection is successful
• Monitor reefer loading from POL to connection
• Auto freighting – charges insertion
• Storage & RF plug computation
• Updates stop clock
• Sends booking figures (as SOC) to third party feeder (if only applicable)
• Sends booking forecast (ASIA) for non CNC vessel
• Sends loading confirmation to T/S ports (for non-direct shipments only)
• Sends container projection to Logs Dept
• Prepares report
• WCC reports (US)
• ANL Forecast
• Cimex Projection
• Customer Analysis Filing(ASIA)
• Vessel Profile (ASIA)
• Creates vessel schedule

JOB QUALIFICATIONS:

• Bachelor's Degree - Any 4-year Business Admin related courses
• Experience in the Shipping industry has an advantage
• Has a background in Customer Service or Documentation
• Trustworthy, Dependable, and keen to details
• Above-average communications and interpersonal skills
• Must have basic PC workstation skills in Windows, Excel, Word and PowerPoint.

Please refer to job description.