Description

• Provide exceptional customer service by answering inquiries and resolving issues effectively.
• Engage with customers over the phone and ensure their satisfaction with our services.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and participate in ongoing training sessions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Mid-level: 3–5 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Problem-solving abilities with a customer-centric approach.
• Qualities and Traits: Patience and empathy towards customer needs.