Technical Support Representative
Crescendo Staffing and Business Consulting Inc.
职位描述
福利待遇
员工表彰与奖励
提成, 业绩加成, 奖励机制
法定福利
13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS
健康保险
健康保险, 健康维护组织
职业发展
工作培训
休假和请假
病假, 休假
- Respond to inbound technical support inquiries via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, network, or device-related issues.
- Provide clear instructions and guidance to help customers resolve technical problems.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the system.
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
- Stay up to date on product updates, features, and common technical issues.
- Meet performance metrics such as resolution time, customer satisfaction, and call handling.
- Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts
- With Minimum 6 mos BPO Tech Experience in Voice Account
- HS/SHS grads
- Must have a Laptop or Desktop for Virtual process
Mark Christian de Guzman
HR OfficerCrescendo Staffing and Business Consulting Inc.
今天活跃
工作地址
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
发布于 27 June 2025
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