Organization Description

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

Employer Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

Job Description

Job Duties: 

· Work with line managers on a daily basis to help guide them through the Human Resources decision making process. 

· Conduct investigations into internal employee complaints as well as 3rd party (EEOC) complaints. 

· Conduct exit interviews and provide appropriate feedback and suggestions to leadership team 

· Develop a safety and security risk management program to minimize hazards, to report workers’ compensation claims on a timely basis, to track patterns and engage the WC carrier in case management when appropriate so team members may return to work at the earliest possible time.

· Monitors and insures results of Human Resources department goals and contributes to the success of operations by adding value consistent with the People Team Vision and Mission. 

· Assist team members with open enrollment and monitor pay practices to ensure compliance with federal and state regulations. 

· Interfaces with other department managers to insure proper workflow and quality of service relative to the needs of the business, and for improving performance management and appraisal processes. 

· Monitors and administers unemployment claims, including representing the company through appeal process. 

· Ensure compliance with federal and state employment laws including required postings, OSHA logs and SOX recordkeeping through quarterly department audits. 

· Audit procedures to ensure company standards are met. 

· Assists in the development and maintenance of the Human Resources Department operating policy and procedure. 

· Assist Talent Acquisition with recruitment needs in support of diversity and equal employment business objectives. 

ADDITIONAL JOB DUTIES 

· Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. 

· Perform other duties as assigned by management.

EDUCATION:

• High School Diploma or GED – Required
• Bachelor's Degree or equivalent work experience – Required
• Licenses or certifications (Please List) – Preferred

EXPERIENCE: 

Required experience: 

• 3 - 5 years: Three years experience as an Human Resources Manager or relevant supervisory capacity within the field. Comprehensive experience (6+ years) in all areas of Human Resources (as a Generalist or higher). 

Preferred experience: 

• Some (1+ years) experience in a service industry with an emphasis in employee relations preferred.

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS: 

Specific Job Related Knowledge, Skills, Abilities & Other Characteristics: 

· Thorough understanding of labor and benefit law and administration. 

· Training competencies in areas of HR administration, legal/regulatory compliance related to labor/employment matters, supervisory development, diversity and management training. 

· Extensive Employee Experience knowledge, skills and applicable experience. 

· Some knowledge of a call center environment 

· Ability to motivate and supervise staff members 

· Ability to exercise independent judgment. 

· Ability to handle a variety of assignments simultaneously and to cultivate capabilities beyond those required for the current job and needs of the business. 

General Job Level Knowledge, Skills, Abilities & Other Characteristics: 

· Excellent written, verbal and interpersonal communication skills. 

· Ability to multi-task and adapt to change. 

· Proven track record of meeting or exceeding customer experience and financial objectives 

· Ability to maintain the highest level of confidentiality. 

· Strong analytical and presentation skills. 

· Proven track record in a metric focused environment. 

· Strong process orientation skills and project management abilities. 

· Excellent leadership and organizational skills.