Job Summary{{:}} As a NOC Engineer at Staff4Me, you will play a crucial role in ensuring the stability, reliability, and performance of our network infrastructure. Your responsibilities will include monitoring network systems, diagnosing issues, and providing advanced support to both internal teams and external clients. You will be part of a dynamic team that is dedicated to delivering high-quality service in the hospitality technology sector

.Key Responsibilities{{:

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• }} Continuously monitor the network infrastructure for performance issues, outages, and service disrupti
o
• ns Utilize monitoring tools to ensure optimal network operation and identify anomal
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• :}} Respond promptly to alerts and incidents, ensuring minimal downtime for cli
e
• nts Perform initial diagnostics and troubleshooting to resolve issues effecti
v

• {:}} Provide advanced technical support to internal staff and external clients regarding network connectivity and application i
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• sues Escalate incidents to appropriate teams when necessary, ensuring clear communication throughout the pr
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• {:}} Document all incidents, changes, and resolutions in the ticketing
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• ystem Create and maintain knowledge base articles to assist team members and improve support pro
c

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• {{:}} Work closely with network engineers and other technical teams to implement solutions and enhance network perf
o
• rmance Participate in regular team meetings to discuss ongoing issues and process impro
v

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• t{{:}} Identify trends in network performance and areas for imp
r
• ovement Contribute to process optimization initiatives to enhance overall service
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• on{{:}} Assist in the implementation of new networks and technology upgrades as

u
• irements 1-2 years of experience in a NOC or network sup
p
• ort role Familiarity with networking concepts, protocols, and troubleshooting meth
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• dologies Strong problem-solving skills and attention
t
• o detail Excellent interpersonal and communicati
o
• n skills Hands-on experience with network monitoring tools
i

s a plus Location Prefer

• ence{{:}}Candidate should be base
  
  

ptBenefits-Competitive salary and benefit

s package.- Opportunity for growth and career de

velopment.- Training and support to enhance technical and customer servi

ce skills.- Work in a dynamic and multicultural en

Please refer to job description.